For MSPs and technology resellers

Partner Program

A complete overview of the HLD Partner Network, tier structure, benefits, and program roadmap.

Overview

The HLD Partner Network is the channel program for MSPs and resellers that want to package HLD services, earn recurring margin, and grow with a partner that can deliver across security, managed IT, cloud, and productivity.

$25k

Silver threshold

$100k

Gold threshold

$300k

Platinum threshold

Highlights
  • Three tiers: Silver, Gold, and Platinum
  • Annual revenue thresholds with increasing margin and support
  • Partner portal access, training, deal registration, and co-marketing
  • Annual tier review with mid-year upgrade path

Tier progression

Silver partners start with portal access, deal registration, and standard support. Gold adds a dedicated partner manager, MDF, and stronger pre-sales coverage. Platinum unlocks white-label delivery, custom SLAs, executive sponsorship, and roadmap input.

Tier benefits at a glance

  • Silver: up to 20% margin, 5% deal registration protection, NFR licenses, partner directory listing.
  • Gold: up to 27% margin, 2% MDF, enhanced 8% deal registration protection, priority pre-sales support.
  • Platinum: up to 35% margin, 4% MDF, white-label options, dedicated technical account manager, 2-hour priority escalation.

Program mechanics

  • Annual tier assessment with 60-day notice for downgrades before renewal.
  • Performance bonuses at 110%, 125%, and 150% of target.
  • New-logo bonuses of $500, $1,000, or $2,000 AUD depending on tier.

What’s next

Start with the program overview, then move into pricing or services depending on where your partner conversation is strongest. The hub is structured so commercial, operational, and enablement material stay close together.

Back to hubTalk to HLD
Source docs
  • 01_Partner_Network_Overview.docx
  • 02_Partner_Tiers_Summary.docx
  • 03_Partner_Benefits_Matrix.docx
  • 04_Program_Roadmap_2026_2027.docx