A partner hub built from the internal program library. Use it to explore the program, understand the commercial model, review service outlines, and find the onboarding, support, legal, and operations material partners need to succeed.
3 tiers
Program structure
Up to 35% margin
Commercial upside
Portal + academy
Partner enablement
For MSPs and technology resellers
A complete overview of the HLD Partner Network, tier structure, benefits, and program roadmap.
Silver, Gold, and Platinum
A focused breakdown of the partner tiers, revenue thresholds, and the benefit ladder.
What each tier unlocks
A practical view of the benefits stack by tier, including sales, marketing, support, and enablement.
2026 to 2027 evolution
A transparent view of what the partner program is building next and how the experience evolves over time.
Margins, commissions, and deal protection
The commercial model, margin mechanics, deal registration rules, and pricing notes used by partners.
How partner earnings compound
The mechanics behind base margin, uplift, rebates, MDF, and new-logo rewards.
Protect opportunities before quoting
The process partners use to secure margin protection and prevent channel conflict on active opportunities.
Referral and incentive payments
The partner earnings model for referrals, incentives, rebates, and new-logo rewards.
Discovery to proposal
A sales-playbook page for discovery, proposal construction, and using RRP strategically.
Service families and delivery outlines
The partner-facing catalogue covering HLD platforms, managed services, security, cloud, development, compliance, and infrastructure.
Core service delivery model
The managed services page for Essentials, Professional, Business, and Enterprise packages.
SOC, testing, and response
The security portfolio, from SOC as a Service through penetration testing and incident response.
Assessment-first motion
The compliance offer stack for Essential 8, ISO 27001, SOC 2, privacy, PCI DSS, and related needs.
Customer and partner commitments
The service level framework partners can use as the basis for their own customer SLAs.
Enablement for prospecting and co-selling
The sales kit for winning and progressing partner opportunities, including messaging, objections, and proof points.
Activation, checklist, and first 90 days
The partner onboarding journey, including welcome materials, activation steps, and the first 90-day plan.
Partner Academy and enablement paths
The learning path for sales, technical, and operational staff inside partner organisations.
Partner support and service commitments
How partners get help from HLD, how issues are escalated, and what service commitments apply.
Draft templates and governance
The agreement set that supports partner discussions, data handling, and conduct expectations.
QBRs, KPIs, and partner management
The internal operating rhythm for managing the partner lifecycle, performance, and reporting.