Service families and delivery outlines

Services Catalogue

The partner-facing catalogue covering HLD platforms, managed services, security, cloud, development, compliance, and infrastructure.

Overview

This catalogue is the core product map for partners. It covers the proprietary platforms and the delivery services that turn HLD into a broader managed solution stack.

Highlights
  • Sentinel, Slate, HomeBase, ORD, Pulse, and Academy
  • Managed IT Essentials through Enterprise
  • SOC, EDR, vulnerability management, and incident response
  • Compliance, cloud, development, and infrastructure services

White-label note

White-label delivery is available to Gold and Platinum partners for selected services. HLD can operate as the back-end delivery engine while the partner owns the customer relationship.

Proprietary platforms

  • Sentinel: AI-powered automated security with behavioural analytics and real-time containment.
  • Slate: cloud-native POS with offline mode, inventory, reporting, and API integration.
  • HomeBase: productivity and collaboration suite with mail, docs, CMS, workflow automation, and messaging.
  • ORD: operations and resource dispatch for field workforces.
  • Pulse: monitoring and analytics platform for MSP and business visibility.
  • Academy: training and learning platform with role-based certification.

Managed services

  • Managed IT Essentials, Professional, Business, and Enterprise.
  • SOC as a Service, EDR, vulnerability management, email security, IAM, and incident response.
  • Cloud management, migration, architecture, and multi-cloud support.
  • Compliance services for Essential 8, ISO 27001, SOC 2, NIST, GDPR, APRA, PCI DSS, and more.

Delivery model

  • HLD can act as the delivery engine behind the partner brand.
  • Partner-led, co-delivery, and white-label operating models are all supported.
  • Service level commitments are documented separately in the SLA framework.

What’s next

Start with the program overview, then move into pricing or services depending on where your partner conversation is strongest. The hub is structured so commercial, operational, and enablement material stay close together.

Back to hubTalk to HLD
Source docs
  • 01_HLD_Services_Catalogue.docx
  • 02_Managed_Services_Overview.docx
  • 03_Security_Services_Overview.docx
  • 06_Compliance_Services_Overview.docx
  • 08_Service_Level_Agreements.docx